Enabling support access

Support access lets the IO support team securely log in to your account on your behalf. When it's enabled, a member of our team can view and manage your accounts and events exactly as you would — without needing your password.

We only ever access your account when you've asked us to help with something specific, and we'll let you know when we're done. You're in control at all times.

What support access allows

When support access is enabled, our team can:

• Log in to your account securely
• View and manage all accounts and events associated with your user
• Reproduce issues you've reported and investigate the cause
• Make changes on your behalf if you ask us to

Support access does not give us access to payment details, your password, or any credentials stored outside of IO.

How to enable support access

1. Click on the avatar icon at the bottom of your dashboard
2. Click Profile
3. Click Edit profile
4. Toggle Support access on

Disabling support access

You can turn support access off at any time from the same Edit profile page. Once disabled, our team will immediately lose access to your account.

If you have an open support request, let us know before disabling access so we can wrap up any investigation first.